Refund Policy

V-SAFARIS – Refund Policy

1. Introduction

At V-SAFARIS, we understand that plans can change. This Refund Policy outlines the terms and conditions for cancellations and refunds of bookings made through our website https://v-safaris.com/(the "Site").

2. General Refund Policy

2.1 Refund Eligibility

Refunds are only available for bookings that meet the following conditions:

• The booking was made directly through our Site, customer service, or authorized agents.
• Cancellations are made within the specified time frame as outlined in this policy.
• The refund request complies with the specific terms of the tour or travel service booked.

2.2 Non-Refundable Items

The following items are generally non-refundable:

• Deposits, unless stated otherwise in the booking terms.
• Certain promotional or discounted bookings.
• Service fees for modifications.

3. Cancellation and Refund Process

3.1 Customer-Initiated Cancellations

• Tours:
  • 50% refund if canceled 3 days before the start date.
  • 75% refund if canceled 5 days before the start date.
  • No refund if canceled within 2 days of the start date.
• Accommodation: Refunds depend on the hotel or accommodation provider's policy.

3.2 Company-Initiated Cancellations

If we cancel a tour or service due to unforeseen circumstances (e.g., weather, safety concerns):

• A full refund will be issued.
• Alternative arrangements or rescheduling options may be offered.

3.3 Third-Party Services

Refunds for services provided by third parties (e.g., flights, and hotels) are subject to their respective policies. We will assist in coordinating refunds where possible.

4. Refund Request Procedure

4.1 How to Request a Refund

• Online: Submit a refund request through your account on our Site.
• Email: Send a request to [Your Email] including your booking details and reason for cancellation.
• Phone: Contact our customer service at [Your Phone Number] for assistance.

4.2 Required Information

When requesting a refund, please provide:

• Booking reference number.
• Full name used for the booking.
• Reason for cancellation.
• Any supporting documents, if applicable (e.g., medical certificates).

4.3 Processing Time

• Refund requests will be processed within [number of days] business days of receipt.
• Refunds will be issued to the original method of payment used at the time of booking.
• It may take additional time for the refund to appear on your account, depending on your financial institution.

5. Special Circumstances

5.1 Medical Emergencies

• Cancellations due to medical emergencies may be considered for a refund on a case-by-case basis. Documentation will be required.

5.2 Force Majeure

• If cancellations occur due to events beyond our control (e.g., natural disasters, pandemics), refunds or credits may be issued as per the specific situation and in compliance with applicable laws.

6. Modifications to Bookings

• Changes to bookings (e.g., date changes, adding services) may incur additional charges and are subject to availability.
• Modifications made outside the allowed time frame may result in a partial or full loss of payment.

7. Travel Insurance

• We highly recommend purchasing travel insurance to cover unforeseen cancellations, delays, and other travel-related issues. Our refund policy operates independently of your insurance coverage.

8. Amendments to This Policy

We reserve the right to update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically.